Manage My Policy

Choose a service for your existing policy. For a new insurance request, explore quote options.

Payments

Use the company or MGA shown on your current bill for a carrier-billed policy.

Pay Through Our Agency

Use AndDone for agency-billed invoices or when our team has instructed you to pay through us. Otherwise, pay your insurance company directly unless we have arranged differently.

Pay Through Our Agency

Unsure which route to use? Contact us before submitting a payment.

Auto ID cards

Request proof of insurance for your insured vehicle.

Request auto ID cards

Certificates of insurance

Ask for a certificate for a client, landlord or other certificate holder. A certificate does not add or change coverage.

Request a certificate of insurance

Claims

For urgent reporting, use the claims number on your policy. Our directory includes insurer claim links and contact information.

Find insurer claims contacts Call our team for guidance

Policy changes

Request a change to coverage, vehicles, drivers or your address. Wait for confirmation before treating a change as effective.

Request a policy change Update your address

What happens after a service request?

Our team reviews your request and confirms the next step or any information needed. Licensed agents follow up Monday–Friday, 11 a.m.–5 p.m. Eastern, excluding federal holidays. Timing varies by request; submission does not bind, change or cancel coverage, issue a document, or confirm a claim has been opened.

For an existing request or a deadline, call (800) 310-2743. Keep sensitive information out of general comments.