Privacy Policy Statement
Website tools overview — updated October 15, 2026
This section explains the forms and website measurement tools currently linked from this website. The agency privacy and insurance-information notices follow below.
Which form am I using?
- Short inquiries — Google Forms: Our agency-owned form asks for your name, email OR phone, state, selected coverage and an optional brief question. Responses are stored in the agency Google Forms account, and the owner receives email notifications. Google sign-in is not required. We use this information to review and respond to your inquiry.
- Detailed applications — RiskAdvisor / QuoteForms: These forms ask additional applicant and coverage questions. Information you submit is handled through RiskAdvisor for the agency’s review.
- Policy service and contact — Secure Form Solutions: These forms handle requests such as ID cards, certificates, policy changes and general messages. Review the notices on the form before submitting.
- Medicare review — RetireFlo: Our linked Medicare questionnaire uses RetireFlo. Review its notices and requested information before proceeding; completing it does not enroll you in a plan.
- Payments and claims: Links can open insurer websites or our agency payment provider, AndDone. Those providers handle information entered on their pages. Check the destination and its privacy notice before entering payment or policy details.
Do not put Social Security numbers, Medicare numbers, medical records, prescription lists, payment details or identity documents into short inquiries, general comments or ordinary email. Ask our team how to provide any documents required for the next step.
Website measurement
We use Google Analytics 4 to understand page visits and website actions such as phone-link clicks, request starts, form handoffs and confirmed submissions where supported. Our custom website events include the coverage category, form provider and action type; they do not read your name, contact fields or message. A click or handoff is not proof that a request was completed.
When you open our short inquiry from this website, we may add an optional random website reference. Our agency Google Apps Script uses that reference to connect the website’s Google Analytics browser and session identifiers with a confirmed Google Form submission. The reference is not your name or contact information. You can remove it from the form without affecting your request.
The submission event sends Google Analytics the selected website coverage category, form provider, action type and existing analytics identifiers. The integration does not send your name, email, phone number, state answer, message or other form answers to Analytics. The matching record expires after one hour and is removed by scheduled hourly cleanup, subject to Google scheduling delays. After a reference is used, its Analytics identifiers are removed from the matching record. A receipt containing a non-contact hash and processing status is retained for seven days to help prevent duplicate counts, then removed by scheduled cleanup. The inquiry and its optional reference remain in the agency Google Forms account under the form’s normal retention.
Analytics blocking, missing or expired references, and inquiries opened directly in Google Forms may prevent matching a completion to a website visit. The agency’s Google Forms response records remain the source for total submissions. A completed inquiry is a submitted request, not a quoted or issued policy.
Google Analytics may use cookies and collect browser, device and usage information under Google’s practices. See Google’s privacy policy. Embedded services, translation tools and external providers may also process technical information when used.
Questions about submitted information
Call our agency at (800) 310-2743 or use our contact page to ask about a response, correction or privacy concern. Identify the form and approximate submission date without repeating sensitive information.
Agency privacy and insurance-information notice
At Direct Insurance Network, we are committed to protecting your privacy as a visitor to this Web site and as our customer. To our visitors and to our customers, we offer this pledge:
Direct Insurance Network is the owner of the information, which is collected on this Web site. We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy.
"Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties."
Information Collection
We will ask you to provide your personal information to us when you enroll for coverage and when you purchase an insurance policy from us. We will also ask you to provide your personal information to us when you send e-mail to us from this Web site. When you enroll for an insurance policy at Direct Insurance Network, we will ask you to provide your name, home address, mailing address, telephone number and e-mail address. This information will be provided to the insurance company when you purchase an insurance policy so they can establish you as a policyholder.
We will maintain a record of your information at the offices of Direct Insurance Network so we can provide you with policyholder service. The employees of Direct Insurance Network are each required to sign and acknowledge a Confidentiality And Nondisclosure Agreement. Each employee has been instructed on maintaining the privacy of each customer and the importance of protecting the customer's personal information.
When you purchase an insurance policy from Direct Insurance Network, you will pay the premiums with your credit card or personal check. We do not keep a record of your credit card information. If you pay the premium using your personal check, we might keep a copy of your check in your file. When you send us e-mail from this Web site, you will provide us with certain personally identifiable information including your e-mail address.
We may collect personal information from:
- You, on applications or other forms. Information we collect may include names, address, and social security numbers.
- Your transactions with us, such as payments of premiums or submission of claims.
- Third parties, including doctors, employers, and other insurers. Information we collect may include medical records, employment history and claim history.
- Credit reporting agencies, insurance reporting agencies, government agencies, and medical information providers.
Information Disclosure
Our agency makes every effort to maintain absolute privacy while using our web site. If information is ever viewed by another party, it is purely accidental and by using our web site, you release us from any liability should this information be downloaded, viewed or retrieved against our privacy rules. We shall not be liable for any unlawful acts of others who steal this information through any means.
We do not sell nonpublic information to anyone. We do not disclose nonpublic personal information to our affiliates or to non-affiliated third parties, except as required or permitted by law. As permitted by law, we may share nonpublic information with companies that perform administrative or marketing services to us. Our contracts with such companies prohibit them from using nonpublic personal information for any purpose other than that for which they were hired.
Disclaimer
Please contact our office at (800) 310-2743 to discuss specific coverage details and your insurance needs. In order to protect your privacy, please do not send us your confidential personal information by unprotected email. Instead, discuss that personal information with us by phone.
Statements on this website as to policies and coverage's and other content provide general information only and we provide no warranty as to their accuracy. Clients should consult with their licensed agent as to how these coverage's pertain to their individual situation.
Information provided on this website does not constitute professional advice. If you have legal, tax or financial planning questions, you need to contact a qualified professional.
Notice of Insurance Information Practices
Personal information about you, including information from a credit report and loss history may be collected from persons other than you in connection with this application for insurance and subsequent policy renewals. You have the right to review your personal information in our files and can request correction of any inaccuracies. Such information as well as other personal and privileged information collected by us or our agents may in certain circumstances be disclosed to third parties without your authorization to assist in servicing your account. A more detailed description of your rights and our practices regarding such information can be accessed by contacting your agent or broker and asking for additional details about our information and disclosure practices.
Any person who knowingly and with intent to defraud any insurance company or another person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime and subjects the person to criminal and (NY: substantial) civil penalties. (Not applicable in CO, HI, NE, OH, OK, OR, or VT; in DC, LA, ME, TN, VA and WA, insurance benefits may also be denied).
Cookies and browser storage
This website and its third-party tools may use cookies and browser storage for functionality and measurement. Our request measurement uses session storage to associate a recent handoff with a supported confirmation return. The stored handoff contains the request category, provider and time, rather than your form answers. Cookie and storage lifetimes vary by tool; they are not all limited to a 20-minute visit. You can manage cookies and site data through your browser settings. Blocking storage or third-party services may affect forms, translation or measurement.
Third Party Links
This Web site may contain links to third party Web sites that are not controlled by Direct Insurance Network. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that we are not responsible for the content of third party Web sites linked to us nor are we responsible for the privacy policy or practices of third party Web sites linked to Direct Insurance Network. Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with Direct Insurance Network. If you should link to a third party Web site from Direct Insurance Network, we strongly encourage you to review and become familiar with that Web site's privacy policy.
Changes In Our Privacy Policy
We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.
If you have any questions about our privacy policy, please feel free to contact us at (800) 310-2743.
